State Farm® Insurance Agent Bill Russell

"I love the people they are always friendly and helpful"

"I have been super pleased with the coverage and help that I have received from the Bill Russell State Farm insurance office in Asheville, NC. I have found everyone that I have worked with to be knowledgeable and quick and efficient in resolving my requests, questions and concerns."

"Best insurance company friendly workers and provide good costumer service 10/10"

"Good people & affordable!"

"Nick great customer service."

"Tyler and nick are doing an amazing job"

"State farm very good"

"Great staff real helpful"

"I recommend Bill Russell State Farm as your agent, the staff is kind and knowledgeable!"

"Excellent help with home & auto insurance Thanks Tyler & Kim!!!!"

"Tyler Janosik is truly amazing at his job. He’s clear, patient, and incredibly knowledgeable, with a level of attentiveness that makes the entire experience seamless. His customer service is top-notch, and he always goes the extra mile for his clients."

"The representative (Tyler) was very prompt, polite, and thorough. He took the time to make sure I understood all parts of the policy and didn't have any questions. I really appreciate all he did to help."

"Husband called to see about changing his car insurance. Tyler was extremely helpful and saved him quite a bit of money from his old insurance company. So much so, that he asked about my car insurance. Tyler looked that up and was able to save us on that as well. I overheard the conversation and asked about HomeOwner's insurance. At that point, I began talking to Tyler. He was extremely helpful, pleasant and patient as we got the information together for the HomeOwner's insurance. And, yes, we saved money there as well."

"On September 27, 2024, we were awakened about 3AM by the sound of a tree (giant Oak) when it up-rooted and crashed onto our house. It went through our roof, just missing our sons bed. We were all in disbelief. We, like everyone else struggled to just survive without utilities. We contacted State Farm as soon as we could and I am proud to say that they were ready to help. Everyone we talked to were so easy to work with. The repairs that had to done, was another ordeal to deal with. But, the fact that State Farm paid our claim quickly made it alot easier on us. We have been with this company since 1964, and I would highly recommend them. We want to give special mention Tyler Janosik and we can't thank him enough. We trusted him and contacted him with any little thing that we were unsure about and he always took time to talk us through it. We appreciate him so much. God bless you, Tyler!!"

"Tyler is amazing just redid my policy, have been using them since 2014. I've been thankful for the two times I've needed them they made the process as painless as you can get when it comes to insurance."

"Mr.Russell was absolutely amazing! I literally had to ask was this a scam!I saved almost 300$ a month and he had so much to offer that I never knew existed! Thank you again will be sending anyone I know your way !"

"If everyone in Mr. Russell‘s office is as efficient, helpful, and pleasant as Ms.Orlando, he has one great team!🌻"

"Great service and quick to answer questions and provide information."

"From the first encounter with Becky and Tyler it was a superior experience. These two young people are professionals to the highest order, and personable and most pleasant to work with,,,, There have been puzzling posts from the Claims department of State Farm -- strange requests and promises that never came to pass: asking for things long since having been sent them, promising to send "labels and envelopes" (shipping materials) that have never arrived, one-day notice deadlines for responses that had been long answered, and other odd communications from the Claims office (in Atlanta?). In every case Tyler has handled the issues with grace and full professionalism and has settled all questions in the most effective manner. Bill Russell, if you are seeing this, let me assume you that both Tyler and Becky are worth more than you are paying them and deserve a raise! Hope you (Bill) are doing well, and I miss seeing you of recent. I'll continue to insure with you (and State Farm) the new Kia and the big house on Normandy Road for as long as I have it. With great thanx, Jim Cavener"

"Wonderful experience discussing my home and auto needs with Tyler, thank you."

"Dealing with insurance post Helene, has been tricky, and I can say that this is the only insurance company I have worked with who has really and truly gone to bat for me on several occasions, and the results were great. I would highly recommend Bill Russell's team for your insurance needs!"

"Very friendly with prompt response to my request."

"The local team is great, everyone’s helpful and polite. Very happy I switched to State Farm. Thank you!"

"These have been trying times in Asheville after TS Helene destroyed our city, homes and lives. Having lived in South Florida for 47 years and going through Andrew, Wilma and other hurricanes I thought I had seen and experienced it all. I hadn't And we will get through this over time. I wanted to thank my State Farm Agent Bill Russell, his team, and the incredible claims adjustors we worked with Josh Bowers and Kewain Couthen for their compassion and professionalism. Josh came out on a Monday and we had payment for 100% of our damages by that Saturday; Kewain came out on a Friday at 4pm to meet our contractor and we were approved and payment received the next Thursday. Our contractors told us how hard and difficult it would be to work with State Farm and to expect to be denied and have to fight for our claim - nothing was further from the truth. Thank you Bill and team for making this tragedy a little more bearable and reducing the stress, and helping us rebuild our home and our lives."

"All of my insurance needs have been masterfully handled by the Bill Russell Agency of State Farm in Asheville, NC for quite a number of years now. I knew of Mr. Russell from the Community and his reputation as being very knowledgeable and fair. Every Staff member at this Agency has helped me so well and so quickly for all of these years. They are all well-trained, well-informed, great communicators and committed to delivering quality customer service. With all of that said, I'm writing this Review today to specifically single out one of the newer staff members at this Agency. Tyler Janosik has helped me so much during this past year. Many of us have been concerned recently about the rising cost of insurance. Tyler has patiently listened to me and has explained things in such a way that he helped to put things in perspective. I just hung up the phone with Tyler on a separate matter and, again, Tyler explained things to me while also offering facts specific to my account that addressed my concerns. Tyler is very knowledgeable, positive, eager to help and eager to please. Tyler's customer service skills and command of the insurance business cannot be beaten! In conclusion, I highly recommend both Tyler and the Bill Russell Agency for State Farm to anyone seeking high quality, personalized customer service with your insurance needs. You won't be disappointed!"